To exchange a size, you must return the product and make a new purchase through our website. You can also exchange the size in one of our stores by presenting the printed email with the order number. Exchanges and returns will only be accepted if the
Yes, you can exchange or return a product purchased online at any official Toni Pons store. You will need to submit a return request and present the email we sent you with the RETURN REQUEST in our store. In the case of a return, the store staff will
To exchange for a different model, you must return and place a new order. The cost of return shipping is the responsibility of the customer. Remember, you have 15 days from the receipt of your order to make the return. Alternatively, you can manage o
Once the product is received at the Toni Pons offices, an inspection is carried out on the same day. The refund may take several days depending on the payment method and the bank.
To exchange for a different style, you must make a return and place a new order. Click here to check the conditions and submit a return request.
Click here to check the conditions and submit a return request.
The cost of return shipping is the responsibility of the customer. Alternatively, you can manage the exchange or return at an official Toni Pons store. You can find the nearest store here. Returns from a country outside the European Union (including
You have 15 days from receiving your order to make a return. For purchases made during the (Black Friday/Christmas) period, we extend the return period until January 15th.
You will be refunded using the same payment method you used for the order.
You have 15 days to make exchanges and returns. Exchanges and returns will only be accepted if the product and the box are in their original condition. Additionally, any item manufactured or purchased in the last two years that shows imperfections ma
Once you receive the order, you have 15 days to make the change and/or return it. Exchanges and returns will only be accepted if the product and the box are in their original condition. If you wish to change the size or model of an item, the process