How can I request a return?Updated 18 days ago
You have 15 calendar days from receipt of your order to request an exchange or return.
To exchange for another model, you must submit a return and place a new order.
Instructions:
1- Click here to submit a return request.
2- Enter the email address you used to place the order.
3- You will receive a 6-digit code in that email that you must use to log in.
4- In the "Orders" section, you can view all your orders and click the "Request a Return" button for the one you want to return.
5- You will receive an email with the Return Request instructions and your return number.
6- Print the return request email and add it inside the box of the product you are returning.
Once you have submitted your return request, you can proceed in 2 different ways:
OPTION 1 - Return the product to one of our stores free of charge:
If you are returning the product to a Toni Pons store, you must present the return request email, either digitally or in print.
You can find your nearest TONI PONS store by clicking here:
OPTION 2 - Return the product to our warehouses.
Choose a carrier and send the package. The customer will be responsible for the cost of shipping to our central warehouses. Remember to include the return request email inside the package so we can identify your return.
Address:
ANTONI PONS S.A
DEPARTAMENTO DEVOLUCIONES
P.I. Mas Xirgu, Carrer Can Pau Birol, 32, 17005 Girona, SPAIN
Once we receive the returned product, we will send you an email to confirm that your refund has been processed.
For returns made from outside the European Union (including the United Kingdom), you must use the incoterm DDP (Delivery and Duty Paid). This means that the customer is responsible for any customs fees upon receipt of the package.
For returns made to the United States, once your request is approved, you will receive a shipping label to send your package and will be charged $9 for shipping. Please note that part of the shipping costs are covered by Toni Pons. Please note that the approval process for receiving the label may take 1-2 days.
For any questions, please contact us at [email protected]