If I request a return, do I have to pay the shipping costs?Updated 9 months ago

The cost of return shipping is the responsibility of the customer.

Alternatively, you can manage the exchange or return at an official Toni Pons store.

You can find the nearest store here.

Returns from a country outside the European Union (including the UK) must be sent using the DDP (Delivery Duty Paid) incoterm. This means that Toni Pons does not cover the customs duty cost when receiving the package; these costs must be borne by the customer.

Remember to submit a return request by following this link.