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Shipping

Do you offer urgent shipping?

We do not offer urgent shipping. Orders are prepared and shipped on the next business day. Shipping times are 2-3 business days within Spain, 2-10 business days within Europe, and 4-15 business days to other countries. During high-demand periods such

Can I schedule a shipment to arrive at a specific time?

It is not possible to schedule shipments to arrive at a specific time. However, we use delivery services that make a first attempt. If the delivery cannot be completed, they will contact the buyer to schedule a second attempt.

How much extra would it cost to schedule the delivery arrival?

It is not possible to schedule shipments to arrive at a specific time. However, we use delivery services that make a first attempt. If the delivery cannot be completed, they will contact the buyer to schedule a second attempt.

How much are the shipping costs?

Shipping costs vary depending on the shipping address. Shipping costs are free for Spain (mainland and the Balearic Islands). Shipping costs for orders over €50 are free for orders to Portugal, Germany, Belgium, France, and the Netherlands. Free ship

What does the price of my shipping depend on?

The price of your shipping depends on the delivery address and the volume of the package.

How is the order shipped?

Toni Pons manages shipments through Maersk, a shipping company that works with CORREOS EXPRESS, LA POSTE, POSTE ITALIANE, HERMES, UPS, POST NL, and other local carriers, among others. Orders from the United States are shipped via FEDEX.

What is the fastest shipping option?

Shipping times vary by location and date. As a guide, orders are prepared and shipped the next business day. Shipping times are 2-3 business days in Spain, 2-10 business days in Europe, and 4-15 business days in other countries. In the United States,

Is there a minimum order amount for free shipping?

Shipping costs vary depending on the shipping address. Shipping costs are free for Spain (mainland and the Balearic Islands). Shipping costs are free for orders over €50 for Portugal, Germany, Belgium, France, and the Netherlands. Shipping costs are

Who pays for the shipping costs?

Shipping costs vary depending on the shipping address. Shipping costs are free for Spain (mainland and the Balearic Islands). Shipping costs for orders over €50 are free for orders to Portugal, Germany, Belgium, France, and the Netherlands. Shipping

I need to change the shipping address.

Send an email to [email protected] with your name, order number, and the new address. We will notify the shipping company to request the change of the shipping address. If we are on time and able to update it, we will contact you to confirm the chang

What happens if they can't deliver the order?

Delivery will be attempted at the indicated address up to 2 times. If delivery is not successful, your package may be deposited at an Access Point for you to collect, or it will be returned. The products will be sent to the address you provided in yo

Which carrier handles the shipments?

Toni Pons manages shipments through Maersk, a transportation company that works with Correos Express, , DHL, COLIS PRIVÉ, and other local operators.

Who pays the import duties in my country?

There are no additional customs costs in Spanish territory and European Union countries. However, some countries require the payment of import duties for the entry of products. These customs fees are the responsibility of the customer.

What shipping options are available?

Toni Pons manages shipments through Maersk, a transportation company that works with CORREOS EXPRESS, DHL, COLIS PRIVÉ, and other local operators.

How long does it take for an order to arrive?

Shipping times vary by location and date. As a guide, orders are prepared and shipped the next business day. Shipping times are 2-3 business days in Spain, 2-10 business days in Europe, and 4-15 business days in other countries. In the United States,

Estimated Shipping Costs for National and International Deliveries

Shipping costs vary depending on the shipping address. Shipping costs are free for Spain (mainland and the Balearic Islands). Shipping costs for orders over €50 are free for orders to Portugal, Germany, Belgium, France, and the Netherlands. Free ship

How do I place an order if shipping is not available to my country?

We ship to almost everywhere in the world, but due to logistical or fiscal complications, we do not serve some countries. If you go to https://tonipons.com and cannot find your country in the dropdown list, please write to [email protected], and we w

Which courier companies handle the shipments?

Toni Pons manages shipments through Maersk, a transportation company that works with CORREOS EXPRESS, DHL, COLIS PRIVÉ, and other local operators.

How can I track my order?

You can check the status of your order by clicking here and entering the destination country, postal code, and tracking number. Once the order is handed over to the carrier, you will find this number in the email we send. For shipments outside the Eu

Do I need to be at home to receive my order?

If you are not at home and the courier attempts delivery, the same transportation company will contact you to arrange a second delivery attempt.

Do you ship to the Canary Islands?

At the moment, we do not ship to the Canary Islands. We are working to offer this option in the future.

Do you offer international shipping?

We ship to almost everywhere in the world. Visit https://tonipons.com and select the destination country from the list.

Which countries do you ship to?

We ship to almost everywhere in the world, although due to logistical or fiscal complications, we do not serve some countries. If you visit https://tonipons.com and cannot find your country in the dropdown list, please email us at [email protected],

How do I know if you ship to my country?

We ship to almost everywhere in the world. Visit https://tonipons.com and select the destination country from the list.