If you notice any issues when receiving your order, such as broken packaging, missing items, damaged or incorrect products, please don't hesitate to contact us. You can do so through our Contact Form or by sending us an email at info@tonipons.com. It

If you notice any issues when receiving your order, such as broken packaging, missing items, damaged or incorrect products, please don&apos;t hesitate to contact us.You can do so through our <a href="https://tonipons.com/en_eu/contact/index">Contact Form</a> or by sending us an email at <a rel="noreferrer">info@tonipons.com</a>.It is important that you describe the issue as soon as possible and attach photographs showing the problem.In such cases, we will replace the item with the same article or reference and cover the shipping costs for the new shipment.

My order was damaged during transport. Can you send me another one?

My order was damaged during transport. Can you refund my money?

If you notice any issues upon receiving your order, such as broken packaging, missing items, or damaged or incorrect products, please don't hesitate to contact us. You can do so through our Contact Form or by emailing us at info@tonipons.com. You mus

If you notice any issues upon receiving your order, such as broken packaging, missing items, or damaged or incorrect products, please don&apos;t hesitate to contact us.You can do so through our <a href="https://tonipons.com/eu_en/contact/index" rel="noreferrer" target="_new">Contact Form</a> or by emailing us at <a rel="noreferrer">info@tonipons.com</a>.You must describe the issue as soon as possible and attach photographs showing the problem. In such cases, we will replace the item with the same article or reference.Please note that if you return the product independently without informing us beforehand, the shipping costs will not be refunded. Please contact us so that we can schedule the pickup and cover the costs.&#xA0;

My order is defective. Can you send me another one?

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Toni Pons

I received the wrong product or it is damaged

Orders

Do you offer urgent shipping?

Can I schedule a shipment to arrive at a specific time?

How much extra would it cost to schedule the delivery arrival?

How much are the shipping costs?

What does the price of my shipping depend on?

How is the order shipped?

What is the fastest shipping option?

Is there a minimum order amount for free shipping?

Who pays for the shipping costs?

I need to change the shipping address.

What happens if they can't deliver the order?

Which carrier handles the shipments?

Who pays the import duties in my country?

What shipping options are available?

How long does it take for an order to arrive?

Estimated Shipping Costs for National and International Deliveries

How do I place an order if shipping is not available to my country?

Which courier companies handle the shipments?

How can I track my order?

Do I need to be at home to receive my order?

Do you ship to the Canary Islands?

Do you offer international shipping?

Which countries do you ship to?

How do I know if you ship to my country?

Shipping

Can I pick up my order in a physical store?

How long does it take for my order to arrive at the store?

How long do I have to pick up my order in-store?

In-store order pickup

How will I be notified if something goes wrong with my order?

My order has been lost. Can you send it to me again?

My order has been lost. Can you refund my money?

Who is responsible if my order is lost?

I can't find my country in the dropdown menu when I try to make a purchase.

Who is responsible for damages during transport?

What happens if my order is lost?

Shipping issues

What payment methods do you accept?

Do you accept any credit and debit cards?

Can I pay with PayPal?

Can I pay in-store if I pick up my order there?

Payment Methods

How do I apply discount coupons?

Can I use discount coupons on the website?

Can I use coupons in physical stores?

How do I know when my Toni Pons coupons expire?

Can I transfer my coupons from one account to another?

Discount Coupons

How can I cancel an order?

How can I know if my order has been processed correctly?

Do I need an account to place an order?

How do I place an order on the website?

Where can I view my order history?

How do I check if my order has been placed correctly?

Placing or canceling an order

Tracking

When was Toni Pons founded?

What kind of company is Toni Pons?

About us

Sustainability of Toni Pons Products

Does Toni Pons manufacture products with recycled materials?

How can I recycle my shoes once they have reached the end of their life?

Sustainability and Recycling

Do you offer custom orders?

Do you ship personalized footwear?

Custom and Personalized Orders

General questions

How do I know if an item is available in a store?

Can I reserve items in a physical store?

What are the opening hours of Toni Pons stores?

How can I find my nearest store?

How can I see the items available in each store?

Stores

I got the size wrong. Can I exchange my shoes?

Can I exchange a web order in a physical store?

If I request an exchange, do I have to pay the shipping costs?

How long does it take to exchange a product?

How can I request an exchange?

How can I request a return?

If I request a return, do I have to pay the shipping costs?

How long do I have to return a product?

If I request a return, will I get a refund or vouchers to spend on other products?

What is Toni Pons' returns and warranty policy?

How do I make a size change or a return?

Exchanges and Returns

Do you offer shoe repair and maintenance services?

Can espadrilles get wet?

How can I clean my Toni Pons products?

Do my espadrilles require special maintenance?

Can I use ammonia on my espadrilles?

Can I clean my espadrilles with neutral soap?

How can I replace the soles of my shoes?

Can I buy new soles or insoles?

Is there any difference in the maintenance of vegan and standard footwear?

Care and maintenance

What warranty does Toni Pons offer?

What warranty do Toni Pons products have?

Quality of Toni Pons Products

Toni Pons customer satisfaction

Do the shoes come with a warranty?

Warranty & Satisfaction

Are there vegan footwear options?

What materials are used in vegan footwear?

Vegan Footwear

Does Toni Pons have a social responsibility program?

What values is Toni Pons based on?

Where can I find information about Toni Pons' ethical channel?

Commitment

How can I determine my size?

Where can I find the size guide?

What is my size?

Do you offer items in large or small sizes?

Sizes

What materials are the products made of?

Materials

Can I buy new laces for my shoes?

Laces

How often are new products released?

What's new

About Our Products

Transferring to an Agent

I need to speak with an agent

Can I contact an employee?

I want to speak with a person

Is there someone available to help me?

Could I be transferred to a sales agent?

Contacting an Agent

Do you offer discounts for bulk purchases?

Do you want to sell Toni Pons products in your business?

Corporate Clients

What benefits are there for me in collaborating with Toni Pons?

How can I collaborate with Toni Pons?

Who should I contact if I want to promote Toni Pons products on social media?

What content is expected from Toni Pons collaborators to post on social media?

Are there events or launches in which collaborators can actively participate?

Influencers

Do you want to write about us?

Do you want to contact the press department?

Press

Collaborations

How can I register?

I forgot my password. How can I recover it?

If I register, will I receive many emails from Toni Pons?

How can I subscribe to the Toni Pons Newsletter?

Is it mandatory to subscribe to the Newsletter if I create an account?

How can I stop receiving emails from Toni Pons?

Do you offer discounts for regular customers?

Will I receive many emails if I create an account?

Is it necessary to register to place an order?

How can I create an account?

Registration Guide

How can you be notified of updates?

How do I know when there are offers at Toni Pons?

I want Toni Pons to send me emails with offers and news.

Toni Pons' Community

What is the Toni Pons outlet?

What kind of discounts are there in the outlet compared to the rest of the products?