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Shipping issues

How will I be notified if something goes wrong with my order?

If any issues arise during the shipping of your order, we will inform you via the email address provided at the time of purchase. Providing your phone number can also help us contact you if necessary.

My order has been lost. Can you send it to me again?

Please write an email to [email protected] with your order number, and we will try to locate the package. If it is lost, we will resend the order.

My order has been lost. Can you refund my money?

Please write an email to [email protected] with your order number, and we will try to locate the package. If it is lost, we will proceed with a new shipment. If the customer requests it, we can proceed with a refund.

Who is responsible if my order is lost?

Please write an email to [email protected] with your order number, and we will try to locate your package. We will contact the carrier and provide you with a solution as soon as possible.

I can't find my country in the dropdown menu when I try to make a purchase.

We offer different shipping methods and rates for each country, so you need to select the destination country using this menu. You can change this selection at any time by clicking the button located at the top right of our website.

Who is responsible for damages during transport?

If you notice any issues upon receiving your order, such as broken packaging, missing items, damaged or incorrect products, please don't hesitate to contact us. You can do so through our Contact Form or by sending an email to [email protected]. It is

What happens if my order is lost?

If any issues arise during the shipment of your order, we will contact you to inform you.