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Placing or canceling an order

How can I cancel an order?

Email [email protected] with your name and order number. If we can cancel the order in time, you will receive a confirmation and a refund within the next few days. If the order has already been prepared, and we cannot cancel it, we will contact you a

How can I know if my order has been processed correctly?

You will receive a confirmation email with the details of the items you purchased once your order is registered in our system. If you do not receive this email, there may have been an issue with completing the payment, and your order might not have b

Do I need an account to place an order?

It is not necessary to have an account to place an order, although registering has its advantages. You can view your orders and manage exchanges and returns more easily. To register, visit the website and click on the person-shaped profile icon in th

How do I place an order on the website?

To place an order, you need to select the products you want and add them to your cart. Once you have finished, go to your cart to pay.

Where can I view my order history?

Access your profile by clicking on the person-shaped profile icon in the screen's top right corner. Then go to your profile and select «My Orders».

How do I check if my order has been placed correctly?

You will receive an email confirmation of your order.